Terms of Service

3.1 Project Fee

The total fee for the Company's standard Shopify design service is USD $5,000 (five thousand United States dollars), structured as follows:

3.2 Payment Method

All payments are made by wire transfer to the Company's designated bank account. Invoice details are provided upon project confirmation. No alternative payment structures or installment arrangements are available.

3.3 Delivery Condition

No project files, Figma links, design assets, or walkthrough materials of any kind will be delivered until the final payment of USD $2,500 has been received and confirmed by the Company. This condition is absolute and admits no exceptions.

3.4 Project Commencement

The seven (7) day project timeline commences upon the Company's receipt and confirmation of the deposit payment. Confirmation of receipt via screenshot or payment notification is sufficient.

4.1 General Rule

The deposit of USD $2,500 is strictly non-refundable under all circumstances. By making the deposit payment, the Client acknowledges and agrees that the deposit compensates the Company for work commenced, resources allocated, and the reservation of project capacity.

4.2 Cancellation by Client

In the event the Client cancels the project after payment of the deposit, the deposit shall be forfeited in its entirety. The Company will deliver to the Client all design work completed up to the date of cancellation. The Stack and walkthrough video will not be delivered in the event of cancellation. No partial refund of the deposit will be issued regardless of the stage of completion at which cancellation occurs.

4.3 No Refund After Delivery

The final payment is non-refundable once project files have been delivered. By making the final payment, the Client acknowledges satisfaction with the delivered work or waives any claim to dissatisfaction not raised during the project period.

5.1 Seven-Day Timeline

The Company guarantees delivery of the completed project within seven (7) calendar days of deposit receipt, subject to the Client's timely provision of required materials and feedback. The timeline runs continuously and independently of Client response times.

5.2 Daily Updates

The Company will provide the Client with a daily progress update each working day of the project via the communication channel agreed upon by the parties (e.g., Slack, email). Each update will include a progress link and a description of work completed that day.

5.3 Client Feedback

The Client is expected to review each daily update and provide feedback within twenty-four (24) hours. Failure to provide feedback within this period does not pause the project timeline. The Company will proceed with the project based on the most recent feedback received. Silence within any twenty-four (24) hour period is deemed approval of the work presented for that day.

5.4 Client Materials

The Client is responsible for providing any brand materials required for the project, including but not limited to: brand colors, logo files, typography preferences, product photography, and copy. Delays caused by the Client's failure to provide materials do not extend the project timeline or create any liability for the Company.

6.1 During the Project Period

During the seven (7) day project period, the Client may request reasonable design adjustments through the daily review process. Revisions are incorporated at the Company's discretion based on scope and timeline feasibility.

6.2 Post-Delivery

Upon delivery of the final Figma file, the project is considered complete and closed. No further revisions are included within the project fee. Any post-delivery design work requested by the Client will be scoped and priced separately.

7.1 Ownership Prior to Final Payment

All design work, files, concepts, and assets created by the Company in connection with a project remain the exclusive intellectual property of the Company until receipt of the final payment in full.

7.2 Transfer of Ownership Upon Final Payment

Upon receipt and confirmation of the final payment of USD $2,500, full ownership of the custom store design (the "Custom Design") is transferred to the Client without restriction. The Client may edit, share, distribute, and hand off the Custom Design to any third party without limitation.

7.3 The Stack

The Stack — the Company's proprietary Figma design system including all blocks, components, and templates — is licensed to the Client for use in connection with their store, but is not transferred in ownership. The Client receives a perpetual, non-exclusive, non-transferable license to use The Stack for their own store design purposes. The Client may not resell, sublicense, redistribute, or make The Stack available to third parties.

7.4 Company Portfolio Rights

The Company reserves the right to display completed project work in its portfolio, website, social media, and marketing materials without requiring the Client's prior consent. The Company will exercise reasonable discretion in how completed work is presented.

7.5 Client-Provided Materials

The Client warrants that all materials provided to the Company (logos, images, copy, brand assets) are owned by the Client or properly licensed for use. The Client indemnifies the Company against any claims arising from the use of Client-provided materials.

8.1 General Limitation

To the maximum extent permitted by applicable law, the Company's total liability to the Client for any claims arising out of or in connection with these Terms or the services provided shall not exceed the total amount paid by the Client to the Company for the specific project giving rise to the claim.

8.2 Exclusion of Consequential Damages

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of revenue, loss of profits, loss of business opportunity, or loss of data, even if the Company has been advised of the possibility of such damages.

8.3 Design Outcome Disclaimer

The Company makes no warranty or guarantee with respect to business outcomes, conversion rates, revenue, or any other commercial results arising from the use of delivered design work. Design deliverables are provided on the basis of professional judgment and do not constitute a guarantee of commercial performance.

The Website and its content are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

By accessing the Website, you agree not to: use the Website for any unlawful purpose; attempt to gain unauthorized access to any part of the Website or its underlying systems; transmit any viruses, malware, or other harmful code; reproduce, duplicate, copy, or exploit any portion of the Website for commercial purposes without the Company's express written consent; engage in any conduct that could damage, disable, or impair the Website or interfere with any other party's use of it.

The Website may contain links to third-party websites or services. These links are provided for convenience only. The Company has no control over third-party content and accepts no responsibility for the content, privacy practices, or availability of any linked websites.

The Company's collection and use of personal data is governed by the Privacy Policy available at user-first.com/privacy-policy. By using the Website or engaging the Company's services, you acknowledge having read and understood the Privacy Policy.

The Company reserves the right to modify these Terms at any time. The updated Terms will be posted on the Website with a revised "Last Updated" date. Continued use of the Website or the Company's services following the posting of changes constitutes acceptance of the revised Terms. For active projects, the Terms in effect at the time of deposit payment shall govern.

These Terms are governed by and construed in accordance with the laws of the Republic of Moldova. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Moldova, without prejudice to the rights of any party to seek interim relief in any jurisdiction.

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect.

All inquiries regarding these Terms of Service should be directed to: